Privacy & Cookie Policy

1. Introduction

We prioritize safeguarding your personal data and privacy. This Privacy and Cookie Policy details how we manage your data when you visit our website, regardless of your location, and informs you about your privacy rights and legal protections. We may update this policy periodically, with changes effective upon posting on the Website. We will notify you of significant updates. Review this policy regularly.

This policy complements our “Terms of Use” and related documents on our Website. Keep your personal data accurate and notify us of any changes during your engagement with us.

2. Data Controller

Under data protection law, we act as a data controller, securely storing and processing your provided personal data. The term “controller” refers to the entity deciding how to use your data.

Casiku, a brand owned by Yellow Day Marketing Limited (the Partner) and operated by White Hat Gaming Limited (WHG), functions as joint data controllers for your personal data. WHG manages gambling service delivery, while the Partner handles marketing. Upon service termination, the Partner assumes sole data control.

For concerns about data handling, contact our Data Protection Officer at privacy@casikucasino.uk.com. If unresolved, you may escalate issues to our Lead Supervisory Authority, the Office of the Information and Data Protection Commissioner (IDPC), at idpc.org.mt/file-a-complaint.

3. Information We Collect

Personal data refers to any information identifying an individual, excluding anonymized data. We may collect, store, and use:

• Identity Data: Name, username, title, date of birth, gender.
• Contact Data: Billing address, email, phone number, and registration details.
• Correspondence Data: Details from promotions, support inquiries, complaints, or reported issues. Phone calls may be recorded for training and query resolution.
• Financial Data: Bank account and financial status information.
• Transaction Data: Payment details and purchased services.
• Technical Data: IP address, login details, browser type, device technology.
• Profile Data: Username, password, and wagering history.
• Usage Data: Website interaction details.
• Marketing Data: Preferences for marketing and communication, adjustable in My Account.

We use Aggregated Data (e.g., statistical data) for various purposes, which is not personal data as it does not identify you. Special categories, like health or criminal records, are collected only in rare cases to meet legal obligations or with your consent.

4. Failure to Provide Data

If we require personal data by law or contract and you do not provide it, we may be unable to fulfill our services (e.g., account creation). We will notify you if this leads to service cancellation.

5. Data Collection Methods

We gather data through:

• Direct Interactions: You provide data via forms, account creation, betting, marketing opt-ins, or feedback.
• Automated Technologies: We collect device and browsing data using cookies and server logs. See the cookie section below.
• Third-Party Sources: We may obtain data from public or third-party sources for crime prevention or responsible gambling.
• Simplified Sign-Up: Tools like Bank ID or Trustly may auto-fill registration data with your authorization.

6. Use of Your Information

We process data only with a lawful basis, including contract performance, legal obligations, your consent, or legitimate interests that respect your rights. Purposes include:

Non-personal data (e.g., gameplay analytics) supports advertising, fraud prevention, and service improvements. We may process data directly or via group members or processors, all adhering to this policy. We share data with third parties like TransUnion for financial and responsible gambling checks (see their privacy policy).

7. Data Transfers

As a global operator, we may transfer data outside the EU. We use safeguards like standard contractual clauses (EU Decision 2021/914) to ensure equivalent protection.

8. Marketing

We or our third-party partners may use your name, address, email, or phone number to send promotional materials about our services, group companies, or affiliates. These are sent only with your consent, and you can opt out via contact or unsubscribe links. Service-related updates continue even if you opt out of marketing.

We use Google and Facebook Ads for ad measurement and content delivery, sharing data with Facebook for personalized ads. Manage preferences on Facebook’s platform. By using our site, you consent to this data use.

9. Monitoring and Profiling

We record all bets, gaming, and transactions to improve services and meet licensing obligations.

• Responsible Gambling: We monitor user behavior using historical data to identify gambling risks and offer support. Automated systems may lock accounts or set limits, but you can request human review at privacy@casikucasino.uk.com.
• Anti-Money Laundering: We analyze transaction data to detect suspicious activity, with human oversight for decisions.

10. Security

We use robust measures to protect data from unauthorized access, loss, or damage. TLS v1.2 encryption secures data on our pages. You are responsible for keeping your password confidential. Internet transmission is not fully secure, and we are not liable for breaches unless we fail our data protection duties. Avoid sending sensitive data (e.g., card details) via email.

11. Data Retention

We retain data while you use our services and up to five years after, unless required longer by law. We delete unnecessary data promptly, subject to legal or business needs.

12. Your Rights

You have rights under data protection laws, exercisable via privacy@casikucasino.uk.com or our UK Data Protection Representative:

• Access: Obtain a copy of your data.
• Correction: Fix inaccurate data.
• Erasure: Request data deletion, subject to legal restrictions.
• Object: Challenge processing based on legitimate interests or marketing.
• Contest Automated Decisions: Request human review.
• Restrict Processing: Pause data use in specific cases.
• Data Transfer: Not currently offered.

No fees apply unless requests are unfounded or repetitive, where we may charge or refuse. We may need identity verification. Responses take one month, with extensions for complex cases.

13. Opt-Out

We may send service-related updates or promotional messages. Opt out of promotions via communication links, but essential service messages continue.

14. Third-Party Data

This policy does not cover third-party sites or services linked from our Website. Review their privacy policies before sharing data.

15. Corporate Transactions

In events like mergers or sales, we may share data with acquiring entities, who will follow this policy.

16. Legal Disclosures

We may disclose data under legal orders or to defend our rights, such as in justice administration.

17. Cookies and Pixels

A. Cookies

Cookies are small files stored on your device to enhance site functionality. We use:

• Essential Cookies: Enable site operations, like account login.
• Analytical Cookies: Track site performance via Google Analytics and other providers.
• Persistent Cookies: Save preferences for return visits.
• Functional Cookies: Remember settings for better use.
• Session Cookies: Track page activity during a session.

Third-party providers set cookies to improve site use and marketing. Opt out of targeted ad cookies at www.aboutads.info/choices. You can block cookies via browser settings, but this may limit site functionality.

B. Pixels

We use pixel tracking for ad impressions and remarketing. Non-personal data is shared with marketing partners. By using our site, you consent to cookies and pixels.

Version: 5.0
Date: Last updated 16 October 2024