Table of Content
1. Introduction
1.1
Review these Terms and Conditions carefully before accessing any part of this Website. By using the Website or creating an account, you confirm that you understand and agree to comply with:
- these Website Terms and Conditions;
- rules for each game or product you engage with;
- General Promotional Terms and Conditions;
- any specific terms for promotions, bonuses, or special offers, including Significant Terms;
- our Privacy Policy and Cookie Policy;
- additional rules or terms available on the Website (collectively, the Terms of Use).
1.2
Continued use of the Website indicates your acceptance of the Terms of Use, forming a binding agreement between you and the entity specified in clause 2 (Parties and Licensing).
1.3
These Terms of Use govern your Website interactions and replace any prior agreements related to its use.
1.4
If conflicts arise between the Terms of Use, the priority order follows clause 1.1. These terms extend to betting or gaming on mobile and tablet devices, including downloadable apps, as if references to the Website apply to mobile access.
1.5
You accept the risk of financial loss when participating in online gambling on the Website and bear full responsibility for any losses.
2. Parties and Licensing
2.1
These Terms of Use form an agreement between you and White Hat Gaming Limited, a Malta-based company registered at 85 St John, Valletta, VLT1165, Malta.
2.2
Unless specified otherwise, “you,” “your,” or “user” refers to anyone using our software or Website. “We,” “us,” or “our” refers to the entity in clause 2.1, including its subsidiaries, affiliates, directors, employees, and agents.
2.3
The Malta Gaming Authority (MGA) licenses and regulates gambling activities on this Website under license number MGA/B2C/370/2017, issued on 01/08/2018.
3. Changes to Terms of Use
3.1
We may update the Terms of Use at any time for reasons such as customer service improvements or compliance with laws and regulations.
3.2
Check these Terms regularly, as they govern your Website use. We will notify you of changes via email or Website notice, requiring your reconfirmation before they take effect. Your continued use signifies acceptance of any updates.
4. Account Registration
4.1
By registering or using the Website, you confirm and warrant that you:
- are 18 or older and meet the legal gambling age in your jurisdiction;
- can enter binding contracts;
- provide accurate, complete registration information and keep it updated;
- reside at the provided address in a gambling-permitted territory;
- are not restricted under clause 7 (Restricted Territories);
- have not self-excluded from this Website;
- own a valid bank account, card, or payment method;
- use funds free from illegal sources;
- have no other accounts on this Website;
- act for yourself, not others, and will not transfer accounts;
- play for entertainment, not financial dependency;
- will follow the Terms of Use at all times.
4.2
You consent to us contacting you via email, phone, or SMS regarding your account.
4.3
False warranties under clause 4.1 result in stake forfeiture, no payout of winnings, and potential reporting to authorities.
4.4
We may reject account applications at our discretion.
4.5
Existing customers cannot claim new account promotions.
4.6
Employees, affiliates, and their immediate families cannot participate in games.
5. Verification Process
5.1
You agree to verification checks as outlined. Failure may lead to account closure, suspension, or termination at our discretion.
5.2
Email Verification: Verify your email via an activation link. Unverified accounts may face suspension and voided winnings.
5.3
Age Verification: We conduct electronic age checks and may use third-party agencies. If underage, we close your account, retain winnings, and return deposits minus withdrawals.
5.4
Additional Checks: Third-party agencies verify your age, identity, address, or payment details. You consent to us recording and sharing this data. Additional documents may be requested. Failure to comply may lead to account suspension or closure, with deposits returned minus winnings.
5.5
AML Compliance: We may request proof of payment method ownership or fund sources per EU anti-money laundering rules. Depositing illegal funds is prohibited. Suspicious activity may lead to reporting and account closure.
6. Website Usage
6.1
Access to the Website is temporary and “as is.” We may suspend or modify features without notice, including for maintenance, without liability.
6.2
We may alter, add, or remove Website content, including games, without notice, provided active bets remain unaffected. No liability applies for losses due to changes.
6.3
Use the Website for personal, non-commercial purposes only. Do not reproduce or link to it without our consent.
6.4
Do not use the Website for defamatory, abusive, or unlawful purposes.
6.5
Do not introduce malicious software or attempt unauthorized access. We do not guarantee device compatibility.
6.6
You arrange your own access to the Website. We are not liable for losses due to internet or telecom issues.
6.7
Contact Customer Support for issues. Calls may be recorded for quality and resolution purposes.
7. Restricted Territories
7.1
Accessing the Website may be illegal in certain countries (e.g., USA). You must ensure compliance with your local laws. Restricted Territories include Bahamas, Mauritius, Uganda, and others listed in the original terms.
7.2
Progressive jackpot games are unavailable in Azerbaijan, India, Japan, Malaysia, Qatar, and Tunisia, with winnings voided.
7.3
We may update the Restricted Territories list at our discretion.
7.4
Using the Website from a Restricted Territory results in account closure, winnings forfeiture, and return of remaining funds.
7.5
Website availability does not imply an invitation to use it in prohibited jurisdictions. We are not liable for legal breaches from your usage.
8. Account Management
8.1
Only one account per user is allowed. Multiple accounts lead to closure, voided winnings, and return of remaining funds after charges.
8.2
Choose a secure username and password. You are responsible for bets placed with correct credentials. Contact us immediately if credentials are compromised.
8.3
You are liable for all actions by others using your account, authorized or not, and indemnify us against related claims.
9. Funds, Deposits, and Withdrawals
9.1
Account Funds: We hold customer funds in a separate bank account, distinct from company funds.
9.2
Deposits: Fund your account via payment methods listed in the Deposit tab. Use only your own payment methods. We may limit daily deposits or restrict certain methods. No cash or inter-account transfers are allowed. Chargebacks are prohibited, and you must compensate us for unpaid deposits. We are not responsible for currency exchange fees. Games consume funds instantly, with no refunds. Accounts are not banking facilities; repeated deposits without betting may incur charges.
9.3
Withdrawals: Withdrawals require completed verification, confirmed payments, and compliance with terms. Use the same method as deposits. Invalid methods require alternative details. Withdrawals pend for 1-2 days and may take 3 days to process. Minimum withdrawal is €10, requiring at least one wager. Weekly withdrawal limit is €5,000, with exceptions for loyalty users. Incorrect account details void repayments. Errors in crediting winnings result in deductions, and you must notify us immediately. Suspicious transactions may lead to account suspension.
10. Payment of Winnings
10.1
Settled bet returns add to your deposit balance. Request withdrawals for available funds. Zero balances require deposits to bet. No credit is offered.
10.2
Processed funds leave at the end of each business day, with timing varying by method and institution.
10.3
Winnings may require further verification per clause 5.
10.4
Winnings of €100,000 or more may be paid in ten monthly 10% installments, without interest.
10.5
You report winnings to tax or regulatory authorities. We are not liable for your taxes. Regulatory changes may affect withdrawals.
11. Currencies
11.1
Use your country’s currency or Euros if unavailable. Non-compliance voids winnings.
11.2
Currency arbitrage for financial gain is prohibited. Such gains are forfeited without notice.
12. Game Rules and Payouts
12.1
Check game rules and RTP in the Help or Information section before playing.
12.2
Maximum payout per bet or spin is €250,000, excluding Progressive Jackpots. Higher stakes may not yield additional payouts.
12.3
Progressive Jackpot wins require confirmation. Payouts may vary due to currency exchange. Large jackpots (€250,000+) may take 30 days to pay. Server values govern jackpot amounts. Simultaneous wins are resolved by server records, potentially splitting or resetting the jackpot.
13. Chat Facility
We offer a chat feature for Customer Support communication. We may record content and remove the feature at our discretion.
14. Responsible Gambling
14.1
Our Responsible Gambling Policy offers spending limits, timeouts, and self-exclusion. Visit the Website’s Responsible Gambling link for details.
14.2
Breaching this policy may lead to account suspension or closure.
15. Account Closure
15.1
Close your account by contacting Customer Support.
15.2
We may close accounts for any reason. Upon closure, undisputed balances are returned, with no further liability. Breaches like multiple accounts, fraud, or restricted territory use result in winnings forfeiture.
15.3
Closure terminates your Website access rights. Remove any downloaded software.
16. Inactive Accounts
16.1
Accounts unused for 12 months are inactive. A €5 monthly fee applies, or the full balance if less. We provide 30 days’ notice. Zero-balance inactive accounts may close.
17. Software Downloads
Some products require software downloads, licensed to you under terms provided at download.
18. Practice Accounts
18.1
Play-for-fun accounts mirror real-money RTP and rules. Open them when ready for real bets.
18.2
You consent to communication regarding practice accounts.
19. Indemnity
You indemnify us against claims, losses, or costs from your breach of Terms or Website use by others with your credentials.
20. Fraud
20.1
We pursue sanctions for fraud or criminal acts and report to authorities.
20.2
Suspected fraud may lead to withheld payments.
20.3
You compensate us for losses from your fraudulent actions.
21. Complaints and Disputes
21.1
Complaints escalate to the Complaints Team. We record calls for quality. Only complaints via our procedure are addressed. Abusive behavior is not tolerated.
21.2
Complaints Procedure:
- Stage 1: Contact Customer Support via Live Chat or email.
- Stage 2: Unresolved issues go to the Team Leader.
- Stage 3: Escalate to the Complaints Team, receiving a Case ID. This is our final stage.
- Stage 4: We aim to resolve within 10 days, notifying you of extensions.
- Stage 5: Complaints remain confidential. Unauthorized disclosure pauses the process and may lead to account closure.
21.3
Stage 3 is final. Unresolved disputes can go to eCOGRA (ecogra.org/forms/adr-dispute-step-1) or the EU ODR platform (ec.europa.eu/consumers/odr).
22. Legal Compliance
Use the Website lawfully, adhering to all applicable laws and regulations.
23. Data Collection
23.1
Our Privacy Policy, part of these Terms, details data collection and use.
23.2
We may share your data with regulators or police for fraud or compliance purposes.
24. Promotions
See our Promotional Terms and Conditions for details on bonuses and offers.
25. No Warranty
25.1
We provide the Website with reasonable care but make no further guarantees.
25.2
No warranty exists for uninterrupted, error-free, or secure access.
25.3
System errors void affected bets. Server results govern disputes.
26. Right to Void
26.1
Errors on the Website allow us to void transactions and withhold payments.
26.2
We may adjust accounts to correct errors.
26.3
Abusing errors leads to account closure and forfeited funds.
27. Liability Limits
27.1
Your Website use is at your risk. Our liability is limited to the bet amount or misplaced funds.
27.2
We are not liable for business losses, profits, or indirect damages.
27.3
No liability applies for content loss or Website modifications.
27.4
We are not liable for events beyond our control, like internet failures or natural disasters.
27.5
Liability for death or injury from our negligence remains unaffected.
28. IT Failures
28.1
We are not responsible for unplaced bets or disconnections due to technical issues.
28.2
Server balances are final. You accept prior bet results.
28.3
Game or system malfunctions void bets. Erroneous credits are recovered.
29. External Links
29.1
Third-party links are for information only. We are not responsible for their content or losses.
29.2
Links do not imply endorsement.
30. Intellectual Property
30.1
Website content and software are our property or licensed.
30.2
Product names and materials are protected by copyright and trademarks.
30.3
Use content for non-commercial entertainment only, with our authorization.
30.4
Unauthorized use, modification, or reproduction is prohibited.
31. Miscellaneous
Language: English Terms govern interpretation.
Right of Offset: We offset owed amounts before payments.
Parties: These Terms bind only you and us, with no third-party rights.
Transfer: We may transfer our rights to another entity. You cannot transfer yours.
No Partnership: No agency or partnership exists between us.
Waiver: Our delay in enforcing rights does not waive them.
Severability: Invalid terms are severed, preserving the rest.
Events Beyond Control: We are not liable for delays due to uncontrollable events.
Governing Law: Malta law governs, with exclusive jurisdiction in Malta courts.
Entire Agreement: These Terms and referenced documents form the full agreement.
For Promotional and Bonus Terms, see the "Promo Terms & Conditions" link at the Website footer.
English Terms and Conditions take precedence.
Payout rates (RTP) for games are accessible in the Help or Information section. Check these before placing bets.